WordPress Technical Support Freelance Part Time

Modern Tribe

Freelance, Part-Time

Work from Anywhere – Telecommute

11/27/19

WP Technical Support

The Opportunity

Our team is growing and we’re looking for a seriously support-loving person to add to the mix. We currently provide technical support for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference.

We’re looking for someone for around 10-15 hours a week to help us go the extra mile when customers reach out for help with the both the tech-y and less tech-y side of things, like bug reports, feature requests, product reviews, account access and questions about product features.

However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 700,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance.

The range of products and services we support is also growing. Having an eye and good memory for detail, coupled with the ability to stay up to date with any changes, is essential.

Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.

Modern Tribe believes in quality. In our products. In our relationships. In our lives. We are 100% distributed and close as can be.

Who We Are

Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).

Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.

We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are home school teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.

Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.

Who You Are

We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:

HAPPY Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.

HELPFUL Always looking for ways that you can help others.

CURIOUS It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.

ACCOUNTABLE Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.

A FREELANCER This means that if you live within the USA, you will also maintain your own personal client list and that Modern Tribe will only comprise a portion of your total income. Regardless of where you live, you need to be already freelancing.

Personal Competencies

Extremely outgoing and friendly attitude

Strong communication skills

Experience working as part of a remote team

Self-motivated, detail-oriented

Strong organizational skills

A methodical…

Computer & IT , Technical Support , Software Development , PHP

Work from Anywhere