VENDOR COLLECTIONS MANAGEMENT ANALYST – VIRTUAL
Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The Vendor Collections Management Analyst is responsible for performing account reviews, follow-up and resolution of bad debt pre-list and handling incoming calls from patients and agencies related to aged receivables.
Duties (included but not limited to):
Reviews patient accounts for accuracy prior to placement to outside collection vendors
Researches and responds to vendor inquiries
Reviews remits and submits insurance billing requests where applicable during account review process
Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy
Reviews correspondence in the CWF system and takes appropriate account and document action
Reviews and authorizes affidavits related to patient billing, as applicable.
Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate
Analyzes accounts for legal pursuit by outside collection vendors
Responds to requests which include researching payments, contractual adjustments, payment arrangements, audits, etc.
Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner.
Ensures vendor inventories reconcile to SSC systems by completing recons and updating I-Plans and or placements as needed by the end of each month.
Handles inquiries regarding estate and bankruptcy accounts from patients and/or vendors.
Assist with the Medicaid Eligibility vendor reconciliation, as requested.Manages the onboarding and termination process for vendors
Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.
Maintains all agency reports, remits, etc. to meet with the corporate retention schedules.
Work the acknowledgement and close and return reports monthly.
Handles all calls. Emails, eRequest and correspondence from collection agencies
Responds to requests which include research payments, contractual, approving arrangements, audits, etc.
Works CWF Bankruptcy queue to ensure account is flagged as bankrupt and assigned to agency. Also, works the daily bankruptcy exception report.
Works Estate pool by reviewing accounts for insurance and assigning to agency as needed. Reviews other pools for previously identified deceased patients and takes require action up to and including placing account to Bad Debt.
Works the Designee portion of the Bad Debt Prelist as defined in the Bad Debt Prelist policy.
Work the agency acknowledgement and close and returns pools or through reports (if applicable).
Maintains agency reports and invoices within the corporate retention schedule.
Assists with Charity processing.
Perform Monthly Medicaid Reconciliation in accordance with the policy.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication – communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Customer Service , Insurance , Insurance Claims , Medical & Health , Medical Billing