TELECOMMUTE – US National
FYI from Telecommute Jobs Staff: Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. Please inquire with the employer.
Title: UX Engineer – Design Systems
Remote – US
Because you belong at Twilio
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Manager, UX Research Operations to be a key member of the UX Research Team leadership and manage a team of 4-6 UX Research Coordinators. You will be part of a high-energy dynamic group of individuals with a diverse set of backgrounds. We are deeply invested in shaping the experience of Twilio’s mission to fuel the future of communications by building communications tools that developers, startups, enterprises, and everyone in between, rely on every day.
Twilio is looking for a UX Research Operations Manager who has:
6+ years of experience in operations-related role; an ideal candidate will have 2+ years of experience as a people manager
Crafted, implemented, and owned operational processes for participant recruitment, scheduling, tracking and insights, and compensation.
Effectively managed a budget for vendors, tooling, and participant incentives
Attention to detail, organization, and the ability to simultaneously manage multiple direct reports who all work on different products and/or projects
A track record of optimizing systems and processes
Strong interpersonal skills with a proven record of solid connections and successful relationships
Keen abilities to clearly, concisely, and persuasively communicate findings verbally and in writing
As a Manager, UX Research, you will live the Twilio Magic values:
Don’t Settle:Champion a culture of continual improvement and enhancement to our research practice, utilizing data and feedback to inform optimization.
Wear the Customer’s Shoes:Make it faster and easier for Twilions who want to learn from our customers. Schedule, communicate and manage logistics in order to create a high trust and professional customer/participant experience.
Empower Others and Be Inclusive:Be a proud people manager by developing the skills of your team and creating an inclusive environment.
Ruthlessly Prioritize:Create an approach to project intake, prioritization, and delivery that is efficient, sustainable to the team, and responsive to business needs.
Be an Owner:Ensure consistent tools, processes and other operational elements are aligned and consistent across all areas of the UX Research organization. Establish a systematic framework for managing incoming projects and ensure the team is properly resourced. Interface with Legal, Security, and Procurement teams to onboard and pay vendors.
Be Bold:Set the foundation for the research operations discipline and build the function to support a rapidly scaling user research organization.
The UX Research Team is a critical partner to the business, enabling the company to conduct customer research effectively. Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is crucial to user experience research and design.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your ent…
Interactive Design , Research , Software Development