Employee, Full-Time, Alternative Schedule
CO, AZ, NM – Telecommute
UM Administration Coordinator 2
Work at Home Colorado
Work at Home Arizona
The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The UM Administration Coordinator 2 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
High School Diploma
1 or more years of administrative, call center or customer service experience
Excellent verbal and written communication skills
Comprehensive knowledge of Microsoft Word, Outlook and Excel with the ability to type and enter data accurately, as well as the ability to quickly learn new systems
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must have flexibility with scheduling and work hours
Proficient utilizing electronic medical record and documentation programs
Proficient and/or experience with medical terminology and/or ICD-10 codes
Bachelor’s Degree in Business, Finance or a related field
Prior member service or customer service telephone experience desired
Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
Working hours at this time are between Monday-Friday 8am-6pm MST. We ask for flexibility from applicants as these hours may change at a later time for business need.
All UM Admin Coordinator positions include a possible weekend commitment.
Scheduled Weekly Hours: 40
Call Center , Customer Service , Insurance , Medical & Health
CO, AZ, NM