Principal Financial Group
TELECOMMUTE – Des Moines, IA, Grand Island, NE
Job Locations: US-IA-Des Moines | US-NE-Grand Island
Job # 2021-29977
Are you someone who loves to have no two days the same, enjoys a fast paced environment, and is open to change and innovation? Then this might be the job for you!
As a Technical Writer in Retirement and Income Solutions (RIS), you will help to support different audiences within RIS aligned with projects and curriculum to develop learning solutions to meet needs.
Here are some of the kinds of things you will be doing:
Handle content in a variety of places, including the Intranet. Partner with other Learning and Development team members. This could include editing existing content, drafting new processes, working on new projects or partnering on articles.
Work with the customer and/or the subject matter authority to ensure technical accuracy of documentation.
Conduct maintenance projects in on-line manuals as needed.
Under general supervision, act as a resource on writing on-line/paper techniques as well as presentations customers and staff.
Tackle new projects as needed.
Write, develop, and maintain less complex on-line support systems. This includes the following functions: audience/customer needs analysis, information gathering and analysis, project planning, status reporting, and customer satisfaction assessment.
Establish relationships with internal business partners by assisting with technical documentation requests.
Lead and participate in the implementation of projects as well as system improvements.
Bachelor degree (English, journalism, or technical writing preferred) or equivalent required
Knowledge or experience with HTML, Information Mapping, and application of online documentation theory highly preferred
Knowledge of Dreamweaver highly preferred
Excellent written and oral communication skills required
Must possess ability to maintain high degree of accuracy and pay strict attention to detail
Strong analytical and organizational skills
We’ll consider talent at the next level with the right experiences and skills.
Technical Writing , Writing , Computer & IT
Des Moines, IA, Grand Island, NE