Telecommute – Belgium, Denmark, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Title: Technical Support Manager – EMEA
Location:Remote – Europe
We’re looking for a support team manager to help lead our passionate,distributedtechnical support staff and work with them to solve users’ problems.
The Technical Support Manager will work with their team members to guide and serve them to keep the team and everyone on it happy and productive. The manager will also work side-by-side with the team answering emails and helping to resolve users’ issues as quickly and awesomely as possible.
Our Technical Support team handles questions about Git and GitHub workflow, GitHub Pages, our API, GitHub Actions and Packages, and much more.
Our support teammates have excellent writing skills: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.
The Technical Support Manager will report to the Director of Developer Support, who will help them maintain open lines of communication among team members and help keep work focused on things that are important to the individuals, the team, and the company. The Technical Support Manager will also work closely with the other Support Managers around the world to ensure consistency in our processes and help drive strategy and meet goals and deliverables for Developer Support. The Technical Support Manager will also work with the Human Resources team to help resolve personnel issues as they arise as well as hiring for Developer Support.
Meeting 1-1 with team members on a regular basis
Planning and supporting career development
Giving feedback and managing performance
Serving as a coach and mentor
Keeping communication channels open within the entire Support team
Serving as hiring manager for the team
Responding to customer emails
Working with Engineering to resolve problems on GitHub.com
Current legal working authorization in Europe
Stellar written and verbal communication skills
Passionate about creating and fostering good support practices
Ability to empathize with a diverse range of people
A strong sense of empathy and the ability to advocate for others
Excellent problem solving skills
A malleable writing style and voice
Personnel management experience & hiring experience
Basic experience using Git and GitHub
Understanding of how websites and web applications work
Have worked with a distributed team
Experience working remotely
Prior customer support experience
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together as individuals and in teams to create the future of software and make a difference in the world.
Customer Obsessed – Trust by Default – Ship to Learn – Own the Outcome – Growth Mindset – Global Product, Global Team – Anything is Possible – Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We’ve designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and …
Computer & IT,Technical Support,HR & Recruiting,Client Services
Belgium, Denmark, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom