Charleston, WV, Allentown, PA, Bloomfield, CT, Austin, TX – Telecommute
Part Time Technical Support Associate Work from home – Multiple Locations
Req ID: 2019-7402
Locations: Charleston, West Virginia, United States; Allentown, Pennsylvania, United States; Bloomfield, Connecticut, United States; Austin, Texas, United States
Job Type: Part-time regular
You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:
Answering customer’s product, service and account related questions.
Researching and assisting customers in troubleshooting technical issues over the phone.
Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.
Your responsibilities will include, but are not limited to the following:
Provide exceptional customer experiences by empowering your customers.
Tailor solutions for customers which can greatly enhance their product/service enjoyment.
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to effectively research and identify solutions using computer-based resources.
Ability to work in a paperless work environment where customer privacy is paramount.
Ability to embrace feedback and coaching to help maximize your potential.
The successful candidate will have the following qualifications:
Six months experience in providing customer service either via phone or in person.
Available to complete 5 weeks of training at full time status and once training is complete transition to part-time.
High speed cable internet 10 mbps download and 3 upload. Satellite internet not acceptable.
Have a distraction free workplace that will allow you to meet our requirement of working independently without other parties being in the workspace during scheduled shift.
The ability to relate to customers in a professional and courteous manner.
A strong interest in using and promoting innovation and technology.
Excellent attention to detail and multi-tasking ability.
Excellent written, verbal and listening skills.
Self-motivation to work under his/her own initiative.
The ability to work under pressure.
An interest in ongoing personal development through training and coaching.
The ability to maintain excellent attendance and adherence to assigned work schedules.
The ability to type 30+ words per minute
Must pass state, federal and criminal background check
Must have High School diploma or general education degree (GED).
Must be at least 18 years of age or older
As part of our hiring process you will be required to complete the following steps;
Completion of a Technical/Customer Service Assessment
Typing Test (30 wpm minimum)
Interview with a Hiring Manager
Technical Support , Customer Service
Charleston, WV, Allentown, PA, Bloomfield, CT, Austin, TX