Employee, Full-Time, Alternative Schedule
AL, AK, AR, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NH, NJ – Telecommute
Work-at-Home – Tech Support and Sales Consultant (Cable Industry)
Job Category: Customer Service Internet
City: USA Work at Home
State: USA Work At Home
Work Location: USA Work at Home
Are you an overachiever? Are you one of those people that is just good at everything you do?
We’re looking for that jack-of-all-trades person ? natural at customer service, not afraid of asking for and making the sale, and can help anyone with their technical issue.
Oh, and do you want to work from home while being that awesome?
Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States.
Listen to a call sample and see if this is the right role for you. This is a real call, but personal information has been removed. http://sutherlandglobal.adobeconnect.com/ptp578gk3wms/
We are currently hiring candidates in 35 states across the country, including: Alabama, Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.
As a Sales and Tech Support Representative you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants.
Here’s what is expected from all of our consultants:
Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
Educate customers about a product or service they currently have
Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
Verify customer account information and update necessary information, as needed
Access the company databases and provide instructions to customers to determine the root cause of their problem
Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
Ensure customer needs are met with follow-up calls and communications
Handle multiple tasks simultaneously while creating an exceptional caller experience
Driven for success and comfortable working independently
Attend job-related training, refresher training, updates, and cross training
Participate in team meetings and individual team meetings
Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
Training and Nesting Details
Training for this program is critical and 100% mandatory. Training consists of four hours of classroom instruction, and then four hours of self-paced learning each day. Following Training, you participate in Nesting where you take live calls in a supportive environment. Training and Nesting is scheduled for five days a week and lasts for six weeks.
There are two upcoming classes:
Class 1: Training starts on Tuesday, August 27, 2019.
Class 2: Training starts on Tuesday, September 3, 2019.
Shift Windows of Availability
The Hours of Operation are typically 9:00am – 12:00am ET, Sunday through Saturday. Consultants are expected to be available to be scheduled to work during a daily schedule window. Your daily start and stop times may vary within your schedule window. You will have two set days off each week. Schedule selection happens during the interview phase. Sutherland makes every effort to pro…
Technical Support , Computer & IT , Customer Service
AL, AK, AR, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NH, NJ