TELECOMMUTE – US National
FYI from Telecommute Jobs Staff: Employer states: role is US-Remote, but “we are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.”
Tax Software Customer Service Representative
Job Locations: US-Remote – Work from Home – US
Customer service representatives needed for thisremote independent contractor role.Provide exceptional customer support to customers preparing their taxes with a focus on software navigation through phone calls and video chat. Provide help with technical support questions and calculations and help locate previous years’ returns and amendments. Applicants should enjoy working from home, performing fast-paced customer service.
Excellent verbal and written communication skills.
Positive attitude, flexible and adaptable to change.
Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
Ability to effectively communication, based on a customer’s mindset.
Demonstrate a sincere desire to assist customers and put their needs first.
Contractors must be able to work at least 20 hours a week on this program during the client’s operating hours of 7 a.m. to 11 p.m., Monday through Sunday. Peak times fall between January 26 to April 15.
Education and Experience:
At least 1 to 2 years’ experience in a high-volume customer service role (i.e. call center, retail or similar environment).
Having achieved a satisfactory level of technical skill or knowledge – Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers.
Experience using accounting or tax software in the past. Having prepared own taxes a plus.
Technical Skills: Proficient data entry skills. Ability to achieve a “Meets Expectations” rating or higher on scorecard.
Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems? within time constraints, and with available resources. Must be detail-oriented.
Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources.
Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another’s position.
Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
Computer Literacy: Ability to function in a multi-system Microsoft environment?using Word, Outlook, intranet, the internet and software applications.
Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Ad…
Call Center,Inbound Call,Technical Support,Customer Service