TELECOMMUTE – US National
Support Service Representative
As a Support Service Representative, you will be providing critical assistance to customers and clinicians during an unprecedented time. You will be a part of a team responsible for delivering reliable and uninterrupted service to school staff, individual home-schooled families and clinicians.
All US states welcome to apply!High school diploma required.
Maximum of 30 hours per week.
Answer live phone calls and respond to email messages and live chats
Respond to support inquiries around user account and technical questions
Employ video chat software to troubleshoot technical issues
Independently find solutions to previously unsolved problems
Utilize our Platform to ensure the timely entry of new schools and students
Ensure all service requests are appropriately prioritized, responded to and resolved in a timely and effective manner
Collaborate with peers and management on process creation and enhancements
Preferred Skills & Experience:
Some experience supporting a technical product is preferred
Entry-level Salesforce experience is required
Bilingual (Spanish- and English-speaking) is a plus.
Ability to maintain accountability for your cases and work tasks and communicate issues with stakeholders as soon as possible
Experience with schools and K-12 education is a plus
Customer Service,Call Center,Inbound Call,Technical Support