TELECOMMUTE – Eden Prairie, MN, or US National
Title:Supervisor, Claims – Telecommute
Eden Prairie MN US
job category:Customer Service and Claims
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.
We didn’t get here by accident. UnitedHealth Group is a Fortune 7 leader in health care because we are an undisputed leader in creating service quality and helping to improve the lives of millions. Now, let’s get you over here and keep building on that reputation. In this role, you’ll be responsible for reviewing, researching, investigating and triaging all types of claims, appeals and grievances. You’ll drive the action and communicate with appropriate parties regarding claims issues. In return, we’ll provide you with great training, support and opportunities.
You’ll enjoy the flexibility totelecommute* from anywhere within United Statesas you take on some tough challenges.
Owns output at task level
Meet and exceed department MBO’s and provides coaching to their team members
Coordinate and supervise daily / weekly / monthly activities of a team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
Develops plans to meet short-term and long-term objectives
Ensure all standards set by the company, including Attendance; Dress code, etc. are adhered to
Act as back-up support for other Supervisors as needed for meetings and other departmental responsibilities
Advise management in long-range planning for areas of specialization
Perform other duties as assigned
Handle all escalations courteously, politely and professionally
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma / GED (or higher)OR 5+ years of claims/call center customer service experience in lieu of education
5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
1+ years of supervisory / leadership experience
Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
2+ years of experience in health-related or insurance-related fields
Claims Adjudication/Adjustment experience
Data entry experience
Project Management/Process Improvement
Careers with Optum.Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or m…
Insurance Claims , Medical & Health , Coaching , Operations , Customer Service , Insurance
Eden Prairie, MN, or US National