TELECOMMUTE – US National
Staff UX Researcher (REMOTE USA)
job requisition id
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We’re committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations.
The main user researcher’s role is to listen to the users, gather feedback and data from them, and translate it into valuable information for the leadership and design teams. User testing will be a normal, everyday professional task.
The UX research process consists of collecting, processing, analyzing data, finding weak points in the product, suggesting ways to fix them, and testing solutions with the users to get real feedback. All recommendations are based on user feedback.
ú The tasks of a UX researcher require defining goals, setting scope, making plans, choosing the right research methods, recruiting users, communicating with them, writing research scripts, conducting the research itself (interviews, usability testing, card sorting, and so on).
ú Organizing and analyzing the results, presenting data. UX researchers work jointly with UI/UX designers on recommendations and new solutions based on the findings of user research.
ú Help shape strategic direction through foundational research initiatives and collaboration with Design, Engineering, and Product management.
ú Help evaluate prototype integrations with multiple surfaces through tactical research iteration.
ú Develop collaborative relationships with our users and customers to execute research for shared projects and goals.
ú Share research findings with stakeholders, cross-functional peers, and other UX designers, using excellent verbal, written, and visual communication skills.
ú Bachelor’s degree in a UX-related field (human-computer interaction, human factors, behavioral research, or graphic design), or equivalent practical experience.
ú 8+ years of experience as a qualitative researcher and/or other relevant research work (human factors, UX, Engineering etc.).
ú Knowledge of research data collection tools and software, with examples.
ú Excellent communication skills including verbal, written and presentation skills.
ú Demonstrated history of working cross-functionally within an organization.
ú Master’s or hirer level degree in a UX-related field (human-computer interaction, human factors, behavioral research, or graphic design), or equivalent practical experience.
ú Track record of high-quality research and data collection on various platforms and working knowledge of Salesforce, Dynamics, enterprise-level SaaS platforms.
ú Ability to assist or create UX task flows and get iterative feedback of design.
In the spirit of the Conga Way, we strive to communicate openly about our compensation programs. They’re intended to be competitive, equal, fair and fre…
Computer & IT , Internet & Ecommerce , Research