TELECOMMUTE – Kingston, Jamaica
Work-At-Home Sports & Entertainment Support Associate (Full-Time/Permanent)
Sutherland is seeking a motivated and passionate person to join us as a Sports & Entertainment Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sports & Entertainment Support Associates in this role get to:
Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Our most successful candidates will have:
MANDATORY minimum internet speed of 50mbps download and 5mbps upload
A minimum of 4 CXC/GCE subjects inclusive of U.S. High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred
Call Center , Inbound Call , Customer Service