GA – Telecommute
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
The Services Architect (SA) is part of the pre-sales team supporting Services Sales Consultants (SSC’s) and the account team to design tailored customer solutions in support of NCR and Multivendor hardware and software combinations for various industries including: finance, retail, hospitality, travel, and others.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
The SA is focused on pre-sales and design of Global Services including Managed Services.
The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.
The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer.
The SA leads the creation of the customer contract and runs customer negotiations until signature.
5+ years of customer facing experience in a Service Design role including pre-sales, Managed Service frameworks, commercial and contract expertise
Strong understanding of Break/Fix, Managed Services, and ITIL concepts
Experience designing Global or multi-region services
Experience of working with an ecosystem of partners to build an overall service solution model
Demonstrated ability to lead pre-sales opportunities including service models, response content, commercials, tactics and negotiation
Strong capabilities to articulate the business value of Services and convince a customer of such value
Experience working on deals in excess of $1 million USD with multiple technology and service layers
Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
Experience on service cost models and creating innovative commercials to drive competitive advantage
Support producing new content including design templates, proposal documentation and pre-sales slide materials
Comfortable delivering solution presentations to Customers
Strong knowledge and experience of ITIL3
Excellent interpersonal and collaboration skills
Excellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively and professionally
5+ years of pre-sales and service solution design experience in a technology environment.
Industry specialization in either finance, retail, or hospitality
Bachelor’s Degree in Business, Economics, Engineering, Mathematics, Statistics, Computer Science, or a related discipline is required. A graduate degree is a plus.
International work experience or experience working with a global team is preferred
A technical and/or operations background is highly desirable
ITIL3 certification and ISO20000 experience and/or accreditation
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or…
Account Management , Computer & IT , Operations , Sales