Senior Collections Representative Employee

UnitedHealth Group

Employee

TELECOMMUTE – US National

2/16/23

Job Description

Title:Senior Collections Representative – National Remote

Dallas TX US

Job Category:Customer Service and Claims

Job Type:Full-time

Travel Percentage:-1

Job Description:

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a member of our medical collections team, your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. You’ll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you’ll know you are doingyour life’s best work.SM

As aSenior Collections Representativewith Optum360, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations. Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills. While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 10:00am 6:30pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) OR 10+ years of equivalent working experience

1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree (2 or 4 years)

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with Optum.Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health c…

Collections , Call Center , Customer Service , Insurance , Insurance Claims , Medical Billing , Medical & Health

US National