Employee, Full-Time, Alternative Schedule
US National – No
Second Shift Software Support Specialist – Remote
We are a remote company, where everyone works from home.
We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office.
We’re a team of passionate and driven individuals living and working remotely across seven countries and five continents.
Right now, we are hiring in England, India, Ireland, Israel, New Zealand, South Africa, and the USA.
This is a remote, entry level second-shift position we are hiring for in the US Eastern time zone, US Central time zone, and US Mountain time zone.
Answer phones and emails, provide support on a wide range of topics
Act as a trusted advisor to new and prospective customers
Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
Stay up-to-date by reading technical articles and receiving training for new features
0-3 years of Customer Success/Support experience (SaaS experience preferred)
Analytical mindset with ability to quickly recognize patterns
Able to master new software and systems effortlessly and quickly
Superb writing and communication skills: accurate, focused, and detailed
Excellent at multitasking and highly productive
Strong interpersonal skills
Technical writing and/or copywriting skills at an advanced level
100% work from home position
Full time position
Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances
Second Shift Schedule: Monday – Saturday, off on Thursday and Sunday
4:30pm to 1am EST
3:30pm to 12am CST
2.30pm to 10pm MST
Please note that the salary for this position starts at $25,000 to $30,000 a year.
What we offer:
Dental insurance Reimbursement
Medical Insurance Reimbursement
Paid off days
Paid sick days
Opportunity to work from home
Company provides laptop, headset and a phone
Opportunity to attend our international bi-annual company retreats
Inbound Call , Technical Support , Customer Service , Business-to-Business (B2B) , Software Sales , Software Development