Burlington, VT – Telecommute
Sales Development Representative
Category Customer Service/Support
This is a remote, independent contractor role that will handle lead qualifications and help convert leads into clients through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, sales environment.
Practicing excellent verbal and written communication skills.
Providing top-notch, customer-service skills while guiding callers to the right solutions for their specific needs.
Researching, navigating and independently locating answers from webpages and resources in a variety of situations.
Exercising strong, multitasking skills while navigating through multiple websites and being available for incoming calls.
Education and Experience:
At least 1 to 2 years of experience in a high-volume sales role (i.e. call center, retail or similar environment).
Having achieved a satisfactory level of technical skill or knowledge.
Familiarity with operating systems, including Windows OS versions and/or Mac OS versions.
Ability to install and uninstall applications.
Ability to download products and applications using various browsers.
Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems within time constraints and with available resources. Must be detail-oriented.
Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.
Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
Computer Literacy: Ability to function in a multisystem Microsoft environmentusing Word, Outlook, intranet, the internet and software applications.
Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.
Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.
We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.
Call Center , Customer Service , Retail , Sales , Sales Representative