Relocation Consultant II Employee

SIRVA

Employee

TELECOMMUTE – US National

8/11/22

Job Description

Relocation Consultant II- Virtual

Oakbrook Terrace, IL, USAVirtual

Req #1699

The Relocation Consultant II provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for a job assignment. The Relocation Consultant II is responsible for the daily service delivery of the designated clients’ relocation programs and will serve as the single point of accountability for each transferee’s relocation.

FUNCTIONS AND RESPONSIBILITIES

75% Manage the spectrum of services available to each transferee during the relocation process potentially including: the sale of the transferee’s home, the purchase of a new home, home rental, expense management, movement of household goods, property management, and temporary living. Interpret the designated client’s relocation policies and procedures and evaluate the different options available to transferees in order to provide advice and consultation based on the particular needs of a transferee. Use independent judgment to develop solutions to problems that arise with transferees or suppliers during the relocation process. Primarily provide guidance and advocacy to home owners regarding home sale, finding a new home, equity advances, mortgage services, and other required services. Proactively works towards share of wallet expansion on each individual move.

10% Communicate with the designated client/SIRVA DGAM/SIRVA MSD regarding special situations, exceptions, escalations, and education. Provide transferee status updates and reports as requested.

10% Coordinate with all internal departments/functions to ensure successful transferee experience. Review various operational reports to manage caseload, bill and close services, trigger transferee survey, and operationally close files, etc.

5% Participate in client/prospect visits and presentations as needed.

QUALIFICATIONS AND PREFERRED SKILLS

Minimum 1 year of direct relocation experience OR 3 years of related customer service experience

Ability to identify potential problems and develop effective solutions without immediate direction or supervision

Ability to manage deadlines, multi-task and operate in a fast-paced environment

Working knowledge of Microsoft office

Effective problem solving skills

Excellent communication skills

Strong analytical skills

Strong conflict resolution skills

EDUCATION AND CERTIFICATION REQUIREMENTS

High school diploma required

Bachelor’s Degree preferred

For Colorado candidates, we anticipate the pay range for this role $45,000-$68,000. Actual compensation will be based on skills and experience.

#LI-Remote

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. We’re a team that works globally to provide the best service lo…

Customer Service , Consulting , Administrative

US National