Employee, Full-Time, Alternative Schedule
US National – Telecommute
Radiologist Support Assistant
United States of America – Home Based
Radiologist Support Assistant
In this role, you have the opportunity to oversee and ensure that the exams coming from the Philips Direct Radiology sites will be complete for the radiologist, read in a timely fashion, and that any communication of critical findings will be communicated to the care provider and ensure physician to physician communication as needed. They will liaise between staff radiologists and site personnel to ensure efficient, high quality patient care and safety.
You are responsible for
Monitor and manipulate Emergent and Non-Emergent workflow platform queues to ensure that cases are getting processed within their designated turn-around times.
Call the on-call radiologist(s) on to ensure no study delays during times of increased volumes
Liaise with hospitals/sites covered by Direct Radiology to resolve problems, whether these issues are in regard to a specific case or in general
Communicate any critical findings to the care provider and document the communication appropriately in the PACS system.
Complete support request submitted by radiologists for missing images, reports, exam information, connection to a referring provider, additional history or any request to effectively complete a quality read for a patient/client
Assign and follow up with site/customer addendum requests
Answer incoming phone calls with a polite manner and assist the caller in any way possible
Assist other staff members with duties when appropriate
Document any issues that arise throughout the shift in the Shift Change Summary Report and notify the Supervisor, Manager and/or the appropriate department
Follow up on any issues that occurred during the shift and make sure that there was complete resolution.
Contact and follow up with IT regarding any IT issues that occur for staff and radiologists
Liaise with the radiologists and assist with any questions, queries and/or concerns
Maintain a professional and polite demeanor while interacting and communicating with other staff members, radiologists and site medical staff and personnel
Monitor incoming orders to recognize unmatched studies that are in danger of delay due to inadequate processing
Monitor queues outside of Philips DR for studies to be assigned to specific radiologist i.e. Ultralinq
Monitor the radiologist schedules documenting any deviations, recording break times, and other times when the radiologist is unavailable to read
Direct communication with radiologists if they have not arrived for their schedule shifts
Monitor the contractual hours of clients and communicate to appropriate site/department when exams arrive outside of contractual hours
To succeed in this role, you should have the following skills and experience
Possess adequate knowledge of anatomy, physiology and medical terminology
Possess adequate computer skills and computer program knowledge
Previous employment that proves the employee has had experience in a fast-paced medical or customer service environment delivering high quality patient care and/or service
Comfortable with on-call a minimum of two 12 hour shifts per month
Must be comfortable working third shift
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked q…
Medical & Health , Administrative , Virtual Admin , Imaging , Customer Service