TELECOMMUTE – FL, GA, IL, SC, TN, TX, UT Candidates need to be able to work in the City or State specified
Title: Quality Team Representative
About the Position
Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Quality Team Representative to help us monitor and improve the quality of our services to customers.
This role will report to the Operations Manager – Customer Success. As a member of the quality team, you will be responsible for selecting the freelancers most likely to succeed at Rev and helping provide the best customer experience possible.
Your duties will include digging into customer feedback, reviewing files and setting standards.
This position is open to applicants located in Florida, Georgia, Illinois, South Carolina, Tennessee, Texas, and Utah.
Reviewing freelancer applications and accurately assessing the freelancer for the skills they need to become successful at Rev.
When a dispute occurs in our grading system, you will evaluate and determine the correct decision.
Audit low customer ratings, determine the source of the issue, and recommend/ implement solutions to prevent further unsatisfactory scores.
Coach our grader freelancers to accurately uphold Rev standards.
Help run pilot tests and new initiatives.
Detect and report on trends and patterns in Rev’s quality system. Monitoring and providing feedback to Graders
Answer freelancer questions in a helpful and positive manner.
Maintain a good knowledge of Rev’s ever changing platform and style guide to best calibrate future assessment techniques.
Strong attention to detail and ability to identify trends. (see the forest through the trees)
Excellent written and verbal communication to best convey often complex concepts and practices to freelancers.
Self motivated, comfortable with working independently, in order to meet productivity expectations
Personality conducive to working as part of a team, where you both give feedback and ask questions.
Transcription/ Caption experience is a plus
English/ Spanish bilingual capabilities is a plus
Life at Rev
Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world’s most accurate speech AI and the world’s largest community of freelancers working side-by-side.
Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.
Education & Training , Transcription
FL, GA, IL, SC, TN, TX, UT Candidates need to be able to work in the City or State specified