Payroll Tax Supervisor Employee

OneSource Virtual

Employee

TELECOMMUTE – Dallas, TX Candidates need to be able to work in the City or State specified

1/11/23

Job Description

Payroll Tax Supervisor

locations

US-TX-Dallas

time type

Full time

job requisition id

REQ-2022-508

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more?all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

** Candidates must be local to the DFW area. This position is remote but will require going into the corporate office as needed.

Position Summary/Objective

The Payroll Tax Supervisor, with general guidance from his/her manager, is responsible for providing leadership to a Tax customer-focused team. The Payroll Tax Supervisor provides guidance, recognition, direction and evaluation in the performance and development of the team(s) while ensuring service goals are met. The Payroll Tax Supervisor collaborates closely with various stakeholders to resolve complex issues and obtain prompt resolution to escalated issues. The Payroll Tax Supervisor serves as a back-up to the manager as needed.

Essential Functions/Duties/Responsibilities

Works closely with the internal service teams to resolve complex customer issues as well as to prepare for calls, account reviews, or visits with stakeholders, such as internal partners, customers, agencies, and other OSV departments

Applies knowledge and gathers information necessary to make decisions; identifies and assesses risk to resolve problems in a timely manner

Monitors the daily services provided by his/her assigned teams to ensure service level agreements and production targets are met. Adjust and align priorities to balance workload appropriate

Identify and implement continuous improvement opportunities with measurable results while practicing effective change management skills

Gain business knowledge of applicable products, systems, and procedures, while staying abreast of industry trends impacting service delivery and operations

Fosters an environment that empowers associates to affect positive change

Provides mentoring, coaching, active feedback and encouragement to associates on performance and associate development

Identifies associate training opportunities and ensures appropriate training occurs

Contribute to a positive, collaborative and productive work environment

Competencies

Energetic

Effectively leads multiple projects or initiatives

Develops team members through their chosen career path.

Creates team identity and fosters team spirit.

Flexible in a changing environment

Problem solver

Excellent customer service skills

Ability to supervise a team

Supervisory Responsibility

This role does have supervisory responsibilities

Qualifications and Experience

CPP/FPC certification

Associates degree or higher

7+ years of related experience in tax, finance, or audit preferably in an outsourced environment

1-3 years demonstrated leadership experience.

Excellent written and verbal communication skills required.

Strong interpersonal, presen…

Accounting & Finance

Dallas, TX Candidates need to be able to work in the City or State specified