Payroll Client Manager Employee

Ceridian

Employee

TELECOMMUTE – US National

3/11/23

Job Description

Title:Payroll Client Manager

US National

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Betterª is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences

By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism

By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States

About the opportunity

Ceridian is currently seeking two Full-Time Salaried Payroll Client Managers to join our Dayforce Managed Team, both will be focused on managing Payroll for clients. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.

The ideal candidate will have a strong background in effectively managing clients and indirectly managing the payroll specialists. They will also have an in-depth working knowledge of leading payroll, year- end, projects, day to day deliverables and has an ÒI own itÓ attitude.

What you’ll get to do

Lead and manage end to end operational activities for the clients they lead

Manage a broad scope of day-to-day operations with agility and through continual change.

Be accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage. Leads efforts to continually improve in these areas.

Ensure adherence to contract and service level agreements (SLA) compliance

Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.

Measure, monitor and control quality using departmental metrics

Be a subject matter expert of client information and provide professional suggestions for improvement to the payroll manager, other leaders and the client. Share the aforementioned knowledge with other employees.

Perform as a workflow coordinator by:

Tracking processes, managing tasks and removing bottlenecks.

Ensure that goals and objectives align with the organization’s overall strategy and vision.

Utilize resources while prioritizing and allocating them to achieve efficiency and best in class global service for our clients.

Support (existing and new) client…

HR & Recruiting , Accounting & Finance , Client Services

US National