Nashville, TN Candidates need to be able to work in the City or State specified – Telecommute
Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolvinghealthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The Patient Financial Services Director (PFSD) is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the Shared Services Center (SSC). The PFSD integrates the departments’ services with the hospital’s clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the onsite leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
Please note that there will be travel involved with this role.
Duties (included but not limited to):
Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard
Serve as the primary on-site liaison between the SSC/CRM and the Facility
Maintain and promote good customer relations with facility management, physicians and physician office staff
Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.)
Inform staff of relevant changes and developments in payer requirements
Ensure quality review measurements are in place
Facilitate implementation and monitoring of standard policies, processes, reporting and education programs
Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
Develop specific objectives, budgets, and performance standards for each area of responsibility
Identify and implement process improvements to lower costs and improve services to facility customers
Perform staff reviews and prepare performance documents for direct reports
Recommends appropriate number of qualified/competent staff
Determines staff qualifications and competence.
Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms
Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered
Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
Practice and adhere to the ?Code of Conduct? philosophy and ?missio…
Administrative , Appointment Setting , Customer Service , Insurance , Medical & Health , Medical Billing