US National – 100% Remote Work
Patient Access Registration Specialist
Insurance Services PATIE01945
Monday-Friday, Hours will fall between 8am-7pm.
R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Patient Access Registration Specialist is a part of the Financial Clearance Center (FCC), the starting gate for the patient hospital experience. This position works in a call center environment along with other dedicated, sharp, enthusiastic, professionals that process inbound and outbound calls to patients in an effort to reduce the risk to our clients prior to services being rendered by educating patients about their patient financial liability and reviewing critical information to ensure the patient experiences a smooth registration process.
The PARS role is the perfect entry level position for someone who wants to start their career with R1. PARS staff is committed to delivering outstanding customer service for all our patients. You will be supported by strong training, top technology and effective leadership. Hard work, exemplary performance and continuously expanding knowledge base can lead to opportunities to move up and become a great people leader at R1.
Initiates contact with client hospital patients via telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization details such as demographics, insurance/coverage and clinical information are obtained.
Meets or exceeds daily production goals.
Complete appropriate electronic forms with detailed benefit and pre-certification/ authorization information to ensure a clean claim.
Identifies inaccurate plan codes and corrects in the hospital’s main frame.
Work directly with multiple insurance websites to obtain benefits and authorization validation.
Adheres to the guidelines set forth in the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
High School diploma or equivalent
At least one (1) year of similar experience (patient-facing, patient access)
Excellent customer service skills exhibiting good oral and written communication skills
Must be able to communicate effectively and professionally to our patients and physician offices
Ability to type fast and accurately
Must provide own high speed internet access, 60 mbps download speed and 10mbps upload speed or better, internet cannot be through a dsl or satellite dish. Should be through a provider such as Spectrum, Comcast, etc. Must plug into internet/modem using an Ethernet cable (provided) as use of WiFi for connection is prohibited as it can cause access issues.
Previous coding/billing experience
Call Center , Customer Service , Data Entry , Medical & Health , Medical Billing , Medical Coding