Employee, Full-Time, Alternative Schedule
US National – Telecommute
Overnight Client Care Representative- Spanish
Nationwide USA, Remote Work Arrangements
Permanent Full Time
Our 24/7 Care Access Centre is where it all happens.
Our Client Care Representatives are first responders to client requests received over the phone, email and chat.
Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions.
Our environment is fast-paced, supportive, innovative and fun.
Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.
Succeeding as a Client Care Representative will require the following core qualifications and skills:
A Bachelor degree, community college diploma or equivalent post-secondary education
Fluency in Spanish and English, verbal and written
The flexibility to work shifts which may include days, evenings, weekends
Previous customer service experience in social services, sales, call centres and/or office environments preferred
Characteristics of a Client Care Representative:
As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.
Successful Client Care Representatives are:
Passionate about helping others
Excellent customer service, written and verbal communication skills
Dedicated to providing a meaningful customer experience
Empathetic and able to triage crisis situations to our clinical team
Go-getter, results-oriented and good-natured
Driven to achieve performance success and enjoy working in a fast-paced environment
Happy to work for a successful company that promotes from within
Additional benefits include:
A permanent position with a competitive benefits package
Remote work arrangements from home
A robust training program that prepares you for your role
Opportunities to increase your earnings through performance based incentive programs
A place where excellence is rewarded
An environment that values employee engagement, innovation and client service excellence
Rewards for sharing your feedback and ideas
Development plans and resources to support your career aspirations
Growth opportunities in a company that promotes from within
A team of colleagues who work hard together and have fun
Convenient office location in the heart of the city that is easily accessible by public transit
Bilingual , Spanish , Call Center , Customer Service