Medical Office Scheduler – Bilingual Employee

Carenet Health

Employee

TELECOMMUTE – TX, FL Candidates need to be able to work in the City or State specified

2/15/21

Job Description

Medical Office Scheduler

Bilingual Skills Needed,Part-Time, Morning Shifts,Remote

Job Category:Operations – Non-Exempt

Requisition Number:MEDIC01689

Part-Time

San Antonio – Woodstone, San Antonio, TX 78230, USA

Virtual – Work From Home – Texas

Virtual – Work From Home – Florida

Prefer you use your own computer/laptop for this position (the specifications must be met ) plus your internet speed must meet our requirements (No Wi-Fi)

Carenet Healthcare Services is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs they may face.

As a Medical Office Scheduler (aka Patient Service Care Representative), you’ll be joining a team of talented and compassionate customer service professionals who are helping to improve healthcare? one call at a time. You’ll feel proud of the work you do, knowing you’re helping others in a profound way.

The Medical Office Scheduler is responsible for providing excellent patient service care via telephone, maintaining patient database, and scheduling appointments.

Class starts March 15, 2021.Training is for approximately 4-5 weeks, 9a CST to 5p CST and remote, with 100% attendance required for the entire training period ( meaning no appointments or vacations).Training isfull-time. Must be able to attend the entire Training class. Production schedules arepart-time. Each shift starts at 8a cst and each shift ends at different times. The total number of hours per weeks varies from 16-20. Working on Mondays is required. Our Woodstone office is located 11845 I-10 W, Suite 102 San Antonio, TX 78230.This is a training and work from home position utilizing Zoom.

Pay: $12 – $14 per hour

Weekend shift differential: $2.50 per hour between the hours of 12a Saturday and 11:59p on Sunday

Schedule Compliance Differential: $1.00 per hour when working 95% of schedule each month

Bilingual differential: $.50 per hour

Duties and Responsibilitiesincluded but not limited to:

Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone

Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)

Communicates clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.

Accurately inputs data into both Carenet and EMR (Electronic Medical Records) databases

Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation

Contacts health plans and verifies patient insurance information

Demonstrates the ability to multi-task; simultaneously listening, talking, reading and typing

Detailed oriented

Must have above average, strong computer skills

Must be experienced enough to toggle between 6, 8 or even 10 programs

Learn in a group setting remotely

Will need to type a MINIMUM of 40 wpm

Education

High School Diploma or General Education Degree (GED) required

Experience

Bilingual – fluent in conversational Spanish, must be able to read and write

Must have a minimum of 1 year medical office scheduling or hospital scheduling experience, preferably within the past 3 years

Must have a minimum of 1 year Electronic Medical records (EMR) …

Bilingual , Spanish , Call Center , Customer Service , Data Entry

TX, FL Candidates need to be able to work in the City or State specified