Employee, Freelance, Full-Time, Part-Time
Job Title: Mandarin Interpreter
Summary of Position:
The Mandarin Interpreter is responsible for handling calls on demand, rarely by appointment, and renders meaning of conversations in the consecutive mode of interpretation between speakers of Mandarin and English. She/he processes information quickly and concisely, recognizes sensitive cultural differences and is professional and courteous at all times. The Mandarin interpreter will use appropriate industry terminology and understands common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in the following fields: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business.
The Mandarin Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries or dictionaries are useful tools. The Mandarin interpreter must have a dedicated telephone line and head-set/telephone equipment.
Major Responsibilities & Principal Accountabilities:
Renders correct concepts and meanings between Mandarin and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages
Provides strict renditions of the messages including every detail of the conversation, and must be prepared for challenging calls at any time
Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions
Follows instructions of clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker w/o client’s permission
Understands protocol and terminology in the following industries: Medical, Insurance, Finance, Court and Law
Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations
Remains punctual and available during scheduled work hours
Ensures access to the Internet for work related electronic communication
The hiring process will include written and audio language assessments
Must be able to see computer screen
Must be able to constantly operate computer keyboard and mouse
Must be able to remain in a stationary position during majority of scheduled shift
This job description is subject to change at any time.
OPEN UNTIL FILLED — EEO/AA
This is not a translation position (the written word) but translators and other skilled linguists who are fluent in Mandarin and English are encouraged to apply. Interpreters translate verbally over the phone or by video conferencing.
Native or Near Native Fluency in Mandarin and English
Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Mandarin and English
Excellent listening, retention and note taking skills to maintain a high level of accuracy
Knowledge of industry-specific terminology; on-going study of glossaries and training materials including scripts provided by our clients
Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times
Ability to follow client’s instructions closely
Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
Completion of High school education
Education in languages/translation/interpretation or related fields preferred, but not required
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disabilit…
Bilingual , Inbound Call , Customer Service , International , Translation