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Title:Manager, Trust and Safety (Disinformation)
The Wikimedia Foundation is seeking a Manager, Trust & Safety Disinformation to join the Legal department to advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction – that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us.
The Manager, Trust & Safety Disinformation will report to the Global Head of Trust and Safety. As part of its investment in the sustainability and well-being of its volunteer online communities, the Wikimedia Foundation is seeking a talented Manager who is able to guide the organization’s T&S disinformation operations team and take on individual cases and project initiatives of strategic importance. Disinformation is the deliberate spread of false or misleading information with an intent to deceive; the Wikimedia movement relies on an international network of volunteers to create, curate, and monitor content on its projects. The T&S Disinformation team has been constituted in recognition by the Foundation of the increasing importance of organizational responses to organized disinformation campaigns which may overwhelm community resources or constitute a danger to volunteers.
The T&S teams put a strong focus on in-depth investigations, resilient operations capabilities, and continuous process improvements. This position will be responsible for shaping and overseeing the daily operations of the T&S Disinformation team while working in partnership with the Senior Trust & Safety Operations Manager and the wider Trust & Safety management team to identify areas of challenge in the organization’s overall knowledge integrity posture and work to identify and implement solutions through collaboration with communities and appropriate staff.
As the Manager, T&S Disinformation you will need a good understanding of how to shape thriving online communities, T&S industry best practices, especially in countering disinformation challenges, and law enforcement relationships. To address these complex problems, you will have to understand the technical possibilities as well as social norms and how to work with volunteers from disparate backgrounds to encourage building a culture of high behavioral expectations and excellent peer enforcement thereof. You will be the primary point person for Trust & Safety’s disinformation operations and its performance in close partnership with community stakeholders. You are a talented manager and are able to creatively solve a wide range of challenges. You will exercise good judgment in determining the most appropriate method, technique and/or priorities for achieving operative excellence and efficacy.
You are responsible for:
Overseeing and refining trust and safety processes surrounding protecting the platform against disinformation campaigns and processing appropriately escalated disinformation incidents, including liaising with law enforcement officials and outside stakeholders as necessary.
Leading the trust & safety disinformation team in investigating and resolving appropriately scoped disinformation matters; mentor, motivate, and support their continuous professional development
Operating the disinformation investigations process and accountability for the related KPIs.
Communications , Database Administration , Internet & Ecommerce , Nonprofit & Philanthropy
Work from Anywhere