Telecommute – Boston, MA
Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit.
Since then, we’ve continued to innovate rapidly to meet the needs of our customers and their changing expectations.
One thing that’s stayed the same since our founding: our commitment to our customers, partners and employees.
Join us on our journey as we continue to grow into a powerful contender in the field of insurance.
Investigate, evaluate, and negotiate third party claims made against Homesite policyholders within given authority limits while providing fair, timely, reliable, and professional claims service.
The Liability Adjuster will handle claims involving both property damage to others as well as injuries.
THIS IS A REMOTE POSITION
Investigate and resolve claims
Coordinate investigation of liability losses through securing statements from both the named insured as well as the claimant and any witnesses
Ask appropriate questions to gather required information
Request and obtain the appropriate information from claimants relative to the damages they allege the insured is legally liable for
Gather medical records and evaluate the value of the injury claim being presented against the insured’s policy
Negotiate settlement of claims with pro se claimants as well as attorneys representing claimants
Collaborate with defense counsel on liability claims that are in litigation
Maintain an active diary system to ensure timely follow up on claims
Ability to recognize potential fraud for referral to Special Investigations Unit
Customer service focus
Provide quality customer service to insureds
Explain to the insured the process of a liability claim being made against them
Show empathy to the insured particularly when dealing with difficult situations involving injuries
Provide clear and accurate expectations of the claims process and detail next steps
Create and send professional, quality correspondence specific to the claim issues
Quickly and accurately respond to customer questions and concerns
Maintain professional and technical knowledge through continuing education
Maintain professional licenses as needed
Maintain Homesite’s reputation and integrity by complying with federal and state regulations, company service standards, core values and established processes and guidelines
2-3 years of homeowner’s liability claim handling
Strong computer skills including Microsoft Office and claims adjusting platforms
Strong negotiation skills
Ability to determine complex coverage issues and/or liability disputes
Ability to articulate decisions to customers, claimants and attorneys
Excellent business writing skills
Excellent time management and organizational skills
Customer Service,Insurance,Insurance Claims,Medical & Health,Research,Writing