Pampanga, Philippines Candidates need to be able to work in the City or State specified – Telecommute
Title: Consultant – Associate – IT Help Desk Consultant
Sutherland is seeking a reliable and technical person to join us as a IT Help Desk Technicians. If you are looking for a career that revolves around identifying, organizing, and taking action, we can t wait to meet you!
Our technical support consultants get to:
Use their outstanding technical skills to make a difference for end-users.
Demonstrate their organizational skills by reviewing, prioritizing, and taking ownership of customer-generated tickets.
Showcase their analytical skills by identifying trends and patterns in reported issues to create far-reaching solutions.
Join a supportive team environment where collaboration is critical to providing the best experience for our customers.
Our most successful candidates have:
Demonstrated professionalism with a true passion for customer service the ability to empathize with concerned customers.
Previous experience in a Help Desk/Contact Center environment.
Bachelor s degree or 2+ years of experience providing technical support.
A+ Certification, MCP, MCSE, or equivalent.
Experience in the configuration of communication devices and peripherals
General knowledge of network troubleshooting TCP/IP, VPN, Firewalls.
Knowledge of Information Security; Certifications are a plus.
Extensive experience with Terminal Server.
Experience connecting and restoring PC Workstations to operational status.
Support Center Analyst Certification; if candidate does not have this certification, Sutherland will assist Consultant with gaining appropriate certification.
Sutherland is proud to employ those driven by success, and we are confident knowing that our people are devoted to the satisfaction of our clients customers. If you believe you have what it takes to ensure the ease of our client s operations, we d like to hear from you. We are the best because we employ the best. Make it happen apply today!
Minimum Home Office Requirements:
2.0 Ghz Dual Core or better processor
2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)
10 GB available hard drive space
Windows 7, including Windows 8 and 8.1
(Note: some employment opportunities are available for consultants with only Windows Vista installed)
Dual-ear (designed to minimize audio interference from outside sources).
Noise cancelling microphone.
Minimum Internet speeds of 1 Mbps upload and 15 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.
Computer & IT , Technical Support
Pampanga, Philippines Candidates need to be able to work in the City or State specified