Human Relations Solutions Manager Employee

Freddie Mac

Employee

TELECOMMUTE – US National

4/3/23

Job Description

HR Solutions Manager (Hybrid or Remote Work Schedule)

This opportunity is available in 2 locations

McLean, VA

Remote

Category Corporate & Business Operations Job Id JR9890

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac’s hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview

Are you an innovative HR manager with a continuous improvement mindset! If you are a seasoned people manager, have the skills and experience to manage our internal HR inquiry resolution team and ensure that the team delivers quality HR support service to over 7,000 employees then we are your next destination employer!

Our Impact:

Apply today to join us (the Freddie Mac Human Resources division) to lead a HR shared services team and platform that aligns with our mission – Right People, Right Role, Right Now. In this role, you will manage a team of support service staff, heavily interact with partners across the division as well as engage with our workforce to resolve inquiries in a timely manner, leveraging an innovative services platform (ServiceNow HR Service Delivery).

Your Impact:

Effectively lead, handle, and develop staff

Build and implement a strategy and plan for continued improvement to the end user experience;

Maintain and implement operations on ServiceNow HR Service Delivery;

Complete both functional HR support and supervisory duties which may include communicating with clients, troubleshooting problems, determining personnel requirements, setting schedules and ensuring that those under direction have adequate resources to be successful in their role;

Communicate HR inquiry metrics, analytics, and trends with recommendations for improvements in all areas of HR;

Learn HR policies & procedures and navigate the HR website to find answers;

Partner with internal departments to better understand business needs and to raise awareness of opportunities for process improvement;

Lead all aspects of offboarding processing for voluntary terminations and involuntary termination processing

Exercise outstanding judgment and discretion when accessing highly confidential data

Qualifications:

8+ years of related Call Center or Shared Services Operations experience

3+ years management experience

Knowledge and Experience of HR case management software/hardware system, to include ServiceNow

Experience advising, counseling and making recommendations to management on a broad range of HR related matters

Proficient in Microsoft Office applications

Bachelor’s Degree in Human Resources or an equivalent combination of education and experience

SHRM or HRCI certification preferred

Keys to Success in this Role:

People management and keen focus on staff development

Strong consultation & communication skills

Deep curiosity to learn about new trends and topics

Collaborative & collegial in working with others, while questioning the status quo

Ability to develop mutually beneficial relationships inside and outside of HR

Ability to wo…

HR & Recruiting

US National