Employee, Full-Time, Alternative Schedule
US National – Telecommute
FYI from Telecommute Jobs Staff: To see job description on website scroll down until you see “Health Information Specialist” on the list of Job Openings. Please note that SafetyCall International is only hiring in certain states listed below. To apply: Go to the employer’s website and scroll to the bottom of page.
Health Information Specialist
The Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.
Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.
This position is in a professional office setting or remote from home.
Shifts are 8 1/2 hours and will vary based on our needs between the hours of 8AM-6PM CST. The workdays will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.
No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.
Current Licensed Practical Nurse (LPN), Certified Pharmacy Technician (CPhT), Emergency Medical Technician (EMT), First Responder, Paramedic, Certified Medical Assistant (CMA) in good standing OR Bachelor’s degree of Science.
1+ years work experience as a LPN, CPhT, EMT, First Responder, Paramedic, CMA or similar role in the healthcare field preferred.
1+ years experience with customer service, either in person or via the telephone strongly preferred.
Demonstrated high attention to detail and critical thinking skills.
Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays).
Ability to maintain regular and punctual attendance.
Ability to deliver high quality customer service with patience and compassion.
Ability to work cohesively as part of a team.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Verbal and written communication that is clear, concise, professional, empathetic and compassionate.
Work from Home Requirements
Do you want to work with us from the comfort of your home? Here…
Call Center , Inbound Call , Medical & Health , Health Administration , Nursing