US National – Telecommute
Functional Support Consultant
Remote, United States; Naperville, IL; Brookfield, WI; Decatur, IL; Greenwood Village, CO; Houston, TX; Indianapolis, IN; Rockford, IL; Springfield, IL; St. Louis, MO; Marlborough, MA; Alpharetta, GA; Akron, OH; Plano, TX; Glendale, CA; Minneapolis, MN; Chicago, IL; Fort Wayne, IN; Columbus, Ohio; Kansas City, Missouri
We are searching for an organized, detail-oriented, and highly motivated Functional Support Consultant to join our D365 Business Central (BC) Team.
This is a remote position
Deliver day-to-day client support services for Microsoft NAV / D365 Business Central.
Troubleshoots client’s software/system issues and complex technical problems.
Properly documents and provides solutions, or routes for advanced technical support.
Escalate client issues, as necessary, and act as point of contact for critical issues with follow-up on action items through closure.
Triage and manage support ticket queue and documentation.
Providing high quality customer service to customers through appropriate communication and responsive service while troubleshooting complex IT issues.
Provide technical specs and requirements.
Bachelor’s degree in IT or equivalent industry experience.
5 years+ experience with Microsoft NAV/D365 BC (support or functional role)
Excellent time management and prioritization skills.
Ability to manage multiple requests with varying levels of importance and criticality
Strong organizational, problem solving, troubleshooting, and attention to detail
Excellent communication skills.
Working for Sikich:
Working at Sikich, you’ll become part of a highly motivated and competent team that values individual effort and growth while encouraging balance between your personal and work life. We recognize that our people are our most valuable assetour employees drive our success. Sikich is honored to have been named a Top Workplace by the Chicago Tribune and recognized nationally as a Best and Brightest Company to Work For. If you’re looking to take your career to the next level, learn more about Sikich and the possibilities for you.
Visit us at www.sikich.com
Sikich is an equal opportunity employer M/F/D/V
Client Services , Computer & IT , Technical Support , Consulting , IT Consulting