Bilingual French Tax Expert- Seasonal Remote
Locations: Canada Remote
If you have experience as a tax preparer, are highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada Tax Expert opportunity. As a Tax Expert, you will empower Intuit customers to complete their taxes.
Answer TurboTax customer phone calls and delivering a professional, personalized customer service experience every time
Demonstrate empathy toward customers, empowering and partnering with them to help them feel confident to do their own taxes
Proactively seek out and deliver the right answer for each customer
Successfully troubleshoot, resolve issues and answer complex tax questions using our defined practices, procedures and company policies
Document customer interactions
Assist customers filing tax returns
Extensive experience preparing a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments and foreign income.
Must have prepared a minimum of 60 personal tax return prepared per year over the last three years
In depth knowledge of tax laws and tax concepts, solid critical thinking and problem solving skills
Excellent written communication skills including spelling and proper use of grammar
Strong understanding of computers and software
Experience preparing Quebec personal tax returns (TP1) a plus
Experience providing support in a call center environment a plus
Bilingual English/French, a plus. Not required.
Accounting & Finance , Bilingual , French , Customer Service