US National – 100% Remote Work
Title: Enterprise Support Engineer
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.
We actively seek a Senior Support Engineer, Oracle Technology. This is a remote role that can be based anywhere in the US, preferrably in the East timezone.
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
The role of the Senior Support Engineer, Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle technology including WebLogic, Webcenter, APEX, OEM, Oracle Fusion Middleware, and associated UNIX Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms. The role of the Senior Support Engineer Oracle Technology requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of WebLogic, Webcenter, APEX, OEM, Fusion Middleware, and associated UNIX Administration
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products.
Support client configuration, sharing implementation and best practice advice.
Manage one or more key assigned accounts as a single point of client contact and advisor.
Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Additional Duties & Responsibilities
Mentor and train the other team members in the area of own expertise
Remote, US -preferrably Eastern timezone
Bachelor Degree in Computer Science or related field or equivalent experience
10 years relevant Oracle Technology experience
5 years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment.
Solid understanding of architectural design, deployment, and troubleshooting of WebLogic, Webcenter, APEX, OEM, Fusion Middleware & associated UNIX Administration
Demonstrated experience upgrading, patching and tuning Production Databases
Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients.
Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Techn…
Computer & IT , Database Administration , Technical Support