IL – 100% Remote Work
Title Enrollment Advisor
SUMMARY OF POSITION
As an Online Enrollment Advisor, you are the first impression for prospective learners, responsible for fostering a counselor-student relationship. You connect with prospective learners via phone, chat and/or email to support them in making informed decisions about their training needs in order for learners to achieve their goals. Working over the phone in a fast-paced team environment, we work with learners to find the best solution within our extensive portfolio.
Salary plus generous commission based on monthly results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicates with new and prospective online and in-center learners via outbound and inbound call contact (3+ hours talk time per day).
As a member of a high-performing team, meets weekly and monthly performance goals and establishing relationships with learners to generate referral activity.
Guides prospective learners through the Berlitz’s enrollment processes by clearly communicating requirements, payment options, time commitment, technology requirements and student and Learning Center support available to them.
Keeps accurate records of the learner information and ensuring complete confidentiality of these records.
Creates and maintains accurate contact history and necessary updates in the Customer Relationship Management System (CRM) to manage potential learners during each stage of the enrollment cycle.
Collaborates with Berlitz colleagues and management to enable a seamless enrollment process and a great student experience.
Provides an excellent customer experience in all interactions with all prospective and current students, as well as internal colleagues.
Could potentially provide mentoring to other enrollment counselors with less experience.
QUALIFICATIONS AND EXPERIENCE
A Bachelor’s degree or a minimum of 2 years related experience with at least 60 college credits completed is preferred.
Bilingual Spanish fluency is preferred.
Proficient with the Internet and Microsoft Outlook, Word and Excel.
Sales background and ability to convert inquiries to enrollments.
Self-motivated with a strong desire to establish rapport and a relationship with prospective learners.
Ability to work in a goal driven and measured performance environment.
Ability to prioritize and meet deadlines.
Passion and determination to deliver outstanding customer service.
Exceptional written and verbal communication skills and confident phone presence.
Ability to multitask and navigate multiple electronic systems and learn new processes and products.
Critical thinking, problem solving and good judgment and ability to maintain confidentiality.
Outstanding attention to detail and follow through.
Able to work harmoniously in a team environment.
Berlitz enables people to communicate with confidence in a global environment in order to achieve their goals in life.
As the world’s premier provider of language training and intercultural services, with a footprint in more than 70 countries, we offer premium and effective language training for kids, teens, and adults, as well as language, intercultural and business solutions for corporate clients. Our distinctive training methods, instructor-led learning approach, and flexible, multi-platform delivery, together enhance learners’ motivation and self-confidence necessary for successful communication on a global stage.
For over a century, our drive for innovation has led us to build a comprehensive portfolio enabling our clients to communicate with confidence. Founded in 1878, Berlitz is headquartered in Princeton, New Jersey. For more information on programs and services please visit www.berlitz.com
At Berlitz, we believe in providing with the most competitive benefits available, so we offer the foll…
Inbound Call , Outbound Call , Education & Training