Employee, Full-Time, Long-Term
Telecommute – Las Vegas, NV, Henderson, NV, North Las Vegas, NV
ELITE CUSTOMER SERVICE REPRESENTATIVE (Fashion Specialist)
Customer ServiceRemote, United States
VIPdesk Connect is hiring Full-time Elite Customer Care Representatives, we call Elite Brand Ambassadors, to provide customer care for Chanel.
The Elite Customer Care Representative – Fashion Specialist (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing an amazing customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media.
The Elite Brand Ambassador is dedicated exclusively to the customer service program and is responsible for providing an amazing customer experience for all customers. The Elite Brand Ambassador assists customers with all aspects of customer service including general customer service assistance and escalated issues across the following line of business: Fashion, Boutique, and Watches and Fine Jewelry. The Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world class customer service to their customers.
While this is a remote/telecommute position, team members must reside within a 2-hour commute to one of the following locations: Bal Harbour, FL; Orlando, FL; Palm Beach Gardens, FL; Palm Beach, FL; Chicago, IL; Short Hills, NJ; New York, NY; Las Vegas, NV; Dallas, TX; Houston, TX; or McLean, VA.
Essential Responsibilitiesinclude the following (but are not limited to):
Thorough understanding of and certification in Fashion, Boutiques, Watches and Fine Jewelry
Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand
Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs
Utilize multiple service channels (email, chat, phone, text, etc) to provide an outstanding customer experience
Ability to retain and convey thorough knowledge and benefits of Chanel’s products
Monitor and return voicemail messages
Confident and driven to find solutions to customers issues
Meets or exceeds all program metrics (e.g. quality, attendance, phone KPIs, etc.)
Thrive in an environment with high performance standards
Ability to maintain an elevated customer conversation and exhibit genuine empathy when appropriate
Embrace the commitment to customer service and nourishes brand loyalty
Ability to accurately document customer interaction details with limited errors
Applies high-quality customer service guidelines while servicing customers
Applies client and VIPdesk Connect policies as applicable whenever interacting with customers
Other duties as assigned
Currently reside in FL, IL, IN, MD, NJ, NY, NV, TX, VA, or WI
Must have a home-office environment, wired internet connection, headset, webcam and a computer system that meets VIPdesk Connect policies and maintenance requirements
Able to work weekends
History of consistently meeting success metrics
Mastery of program expectations and policies, ability to exercise independent judgment and discretion
Superior verbal and written communication
Able to type at least 35 WPM with proper spelling and use of grammar
Flexible, adaptable, and willing to take …
Las Vegas, NV, Henderson, NV, North Las Vegas, NV