TELECOMMUTE – Canada
eLearning Content Developer
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
Affirm’s Training team sits within our Operational Excellence space and is responsible for developing training materials and facilitating training. In addition, the training team applies their subject matter expertise to assist in cross functional projects. As a key member of our Training team, you will be responsible for the design & development of online training, Learning Management System (LMS) administration and reporting for our Customer Care and Operations teams.
Our Operations team is growing rapidly with a network of outsourced providers and internal teams that need a top rate training culture that can keep up. The training experience includes onboarding of new employees, building knowledge in our procedures and product experience, educating on key regulations, compliance and soft skills by using various learning mediums and methods. The training team has the critical role of continuously improving the knowledge of Affirm’s customer & merchant facing teams and is directly responsible for how these teams learn, retain, and access information.
What You’ll Do
Design and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop course specifications
Partner with Instructional Design (ID) to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needs
Manage a Learning Management System (LMS) and establish design standards completion records and reporting
Create and manage reporting mechanisms to track compliance, learning objectives and key metrics.
Educate and mentor peers on the use of a LMS and course authoring tools
Demonstrate expertise across all fields to deliver high value, on-demand training
Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arrive
Develop and prepare presentation materials; write, direct, edit videos and voice overs
What We Look For
Degree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)
3+ years of progressive experience in instructional design and online course development or an equivalent role
Prior experience working in a complex operational or customer support organization preferred and financial experience a plus
Hands-on experience with a variety of eLearning authoring tools required: Captivate, Articulate, Camtasia, Vyond, Storyline and Lessonly Video/Multimedia production and editing experience
Possess a strong portfolio of e-learning and/or video work with instructional design examples that showcase strength in visual and graphic design (please be prepared to share)
Experience with LMS Administration
SCORM/AICC/xAPI experience preferred
Excellent listening and problem-solving skills with keen attention to detail and organizational skills
Excellent verbal and written communication skills, including training content development and presentations
Strong interpersonal skills with the ability to form succe…
Education & Training , Interactive Design , Internet & Ecommerce , Online Content