Alpine Home Air Products
TELECOMMUTE – US National
Director of Operations
Alpine enjoys a nationwide reputation for quality products and for providing genuinely helpful service.
Alpine designs HVAC solutions for our customers nationwide.
We ship heating and cooling equipment to our customers’ homes or businesses and help them find local installers.
We have a strong following and many repeat customers. Alpine experiences double-digit growth year over year.
We are the largest and most tenured e-commerce retailer of heating and air conditioning equipment.
Our customers give Alpine the highest ratings in our industry with an average score of 4.8 out of 5 across tens of thousands of reviews.
We are looking for an experienced Director of Operations to assist with the organization and oversight of the daily operations of our growing ecommerce company.
The person in this role will be driven, results-oriented, technology-savvy and thrive in a fast-paced environment. The area of responsibility is wide ranging and exciting for the right candidate!
Achieve measurable results though people, processes and technology.
Review issues and opportunities for the customer service/operations department
Roll out software changes to Customer Service, Tech, Warehouse and Sales team
Collaborate with Sales, Purchasing, Pricing, Merchandising, Quality Assurance, Warehousing, IT and Business Intelligence teams
Coach, develop, train and mentor direct reports and oversee the development of their direct reports
Time will be spent
Collaborating with COO
Creating solutions and managing projects for prioritized issues and opportunities
Reviewing daily reports and metrics to assess success of teams and take corrective actions
Partnering with HR team to hire and onboard direct reports and their associates
Coaching, developing, training and mentoring direct reports and overseeing the development of their direct reports
7-10 Years of Experience
Previous Director-Level Roles
Overseeing 50+ Reports
Working in privately-held, middle-market companies
Working with technical operations requirements working with IT Product Managers on technical solutions
Selecting, implementing and/or customizing ERP, WMS and Ecommerce Platforms
Working with, overseeing and developing customer-facing operations teams
Engineering workflows and standard operating procedures
Managing and developing KPIs and using data-driven performance management systems
Group health insurance including health savings account; options for dental and vision insurance
401k with company match
Paid time off
Work-from-home position, even after COVID-19 pandemic is over
All computer equipment provided
We are future-minded innovators working to provide intelligent heating and cooling solutions to everyday homeowners. Started in 2002, we are the first ecommerce company to sell HVAC equipment to homeowners online and by phone. We have helped hundreds of thousands of customers while maintaining the strongest reputation in our industry.
We seek to create great experiences for our customers, vendors and employees. At Alpine, our primary value is that everyone wins.