Lawrenceville, NJ, Atlanta, GA
Job Title DevOps Engineer-Remote
AdvertSage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroesfrom single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.
Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR
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Job DescriptionThe Senior DevOps Remote position is responsible for ensuring their services (services our customers use to run their businesses) remains available, secure and performant. This role is required to administer, support, maintain and improve these products often leading live service specialists. Through the use of cutting edge technology, the Senior Live Service Specialist ensures their services are designed and deployed to be best in class.
To do this the Senior specialist works closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring and improving their service. This is a 24/7 operation that requires the senior specialist to lead and resolve any service incidents that may arise. The Specialist role in collaboration with security & architecture experts build guidance for the specialist teams to build and run infrastructure, mature operational processes, gain efficiencies and quality with infrastructure automation’, improving development & operational capabilities (including: disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities, etc.).
Key Responsibilities Take personal accountability for their products so that they remain available, secure and performant ensuring Customers For Life
Lead the Sage business during high pressure incident scenarios, balancing technical resolution and stakeholder communication.
Improve the out of hours customer experience by leading the 24×7 on-call rotation
Use technology and knowledge to prioritize, design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals. Set design standards that are implemented by architecture and security functions.
Influence and collaborate with product delivery teams to ensure that designs, standards and quality can be implemented improving the customer experience
Research and build knowledge of new & generally available services, new ways to use technologies and changing business processes to prioritize, gain efficiencies and improve customer experience
Work with architecture & security to set technical standards & strategic direction
Prioritize, create, maintain, administer and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product and customer needs.
Enable continuous deployment cycles and on-demand deployment processes, influencing the culture required to thrive
Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience
Perform code’ and code/infrastructure’…
Computer & IT , Software Development