Work from Anywhere – Telecommute
Developer Support Contractor
Particle’s Developer Support team is hiring! We’re looking for a Developer Support Contractor who will help us triage and resolve support inquiries on Particle’s hardware and software products, while also helping us improve the developer support experience. In order to support our developers from their first prototype to the deployment of their production product, we’ve built a comprehensive developer support infrastructure that includes email ticketing, troubleshooting forums, and support documentation.
We expect you to be positive, enthusiastic, and caring. You should have a hands-on familiarity using some or all of Particle’s hardware and software tools, and be excited about becoming a power user of our platform. You should also be a good written communicator and enjoy helping others overcome problems that they encounter. You are excited to be working within a team of hardworking, passionate individuals that care deeply about our developer community.
You’ll be responsible for:
Triaging and resolving technical support tickets
Troubleshooting and interacting with members on our community forum
Updating and contributing to our product documentation as needed and reported by our customers
Reporting on common issues and frequently encountered pain points
Providing insights into opportunities to improve our product and customer support experience
Familiarity and experience with the Particle platform including both the hardware and software aspects of our ecosystem
Strong written and verbal communication skills
Approximately 20 hours/week availability
Experience with Zendesk ticketing system and Discourse forums is a plus
Experience with C, Wiring/Arduino, RESTful APIs, or embedded systems is a big plus
An associates degree, or equivalent experience, in an engineering discipline such as mechanical, electrical, or software
Experience with effectively working remotely
Particle is the most widely-used Internet of Things (IoT) platform. We’ve built the largest community of developers and engineers in the industry, and we’ve shipped more than hundreds of thousands of development kits to 170 countries. Hundreds of IoT products, from smart home appliances to industrial equipment, are being built on Particle’s platform. We are committed to making it easy for anyone to get their products online, and we support product creators of any size from Fortune 500s to blossoming entrepreneurs.
We are inspired by our mission of enabling the next technological revolution, and by the incredible products that people build on our platform. We also support our Particle family and community by embracing our core values of caring, curiosity, openness, joy, and trust.
Everyone is welcome at Particle. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
Computer & IT , Technical Support