Employee, Full-Time, Alternative Schedule
Telecommute – Austin, TX
Title:Customer Service Representative needed for Russian Speaking WFH position
Location:Austin TX USA
NEEDED Russian/English Speaking Customer Service Representative for company based in Austin, TX.
Hours will sync with the time zone that the language is most used. This is a global event, so these will be shifts that run overnight.
Modified version of the full 8 hour shifts below listed in Central time:
OVERNIGHT – 1:00 AM – 10:00 AM CST
$18.00/hour and all hours are work from home.
Must have a strong internet connection and be tech savvy enough to troubleshoot things like resetting router, etc. if issues.
It is imperative to commit for the entire duration with no days off.
Interview conducted via Google Meets
Located in Austin,TX preferred but not required for the right person.
Customer Service Representatives provide information and assistance to attendees of small to large corporate events for a variety of clients. Professional and friendly verbal and written communication are the main requirements. We provide training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation.
Duties include but are not limited to:
Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status (‘On Queue’) to ensure they are able to take the next incoming call.
Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. We are contractually obligated to answer emails within one business day.
Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available mode to receive the next incoming chat.
Voicemail: Appointed CSRs will be responsible for checking and responding to voicemails on their assigned events every work day.
Ongoing Event Information Education:Documentation access is granted to CSRs and reviewed during training. CSRs are responsible for referring to the most recent version of the documentation prior to escalating a question to Contact Center Management. Management is responsible for ensuring the document repository is updated with the most current version. CSRs should also refer to the event website (link provided) on a daily basis for updated information and user experience changes.
Punctuality:CSRs are expected to arrive on time for their scheduled shift so as not to disrupt the breaks and lunches of co-workers. Continual attendance issues can result in warnings and possible termination.
Privacy:Our clients rely on discretion. Please do not discuss internal policies with callers, emailers or outside of the office. Questions about which information is acceptable to disclose should be escalated to Contact Center Management.
Communication:All issues (technical, client based, errors, dissatisfied callers, etc.) should be reported to Contact Center Management staff for resolution or escalation. Escalations beyond the Contact Center Management team require approval by said management.
Bilingual,Call Center,Customer Service,Inbound Call,Administrative