Houston, TX, KS, MO, MN Candidates need to be able to work in the City or State specified – Telecommute
Customer Service Representative-Work at Home
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty.
From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.
The Virtual Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer.
In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue.
We are passionate about our customers and work to delight them on every interaction with Wayfair.
What You’ll Do:
Troubleshoot and resolve customer service inquiries while building a relationship with the customer
Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
Exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
Demonstrate conflict management skills and maintain professional composure
What You’ll Need:
Reside in the following states: Kansas, Minnesota, Missouri or Texas
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume environment
Regular and reliable attendance
Bachelor’s Degree or equivalent customer-facing work experience
Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Call Center , Inbound Call , Customer Service , Retail
Houston, TX, KS, MO, MN Candidates need to be able to work in the City or State specified