Telecommute – London, KY
Temporary Customer Service Representative
Cognosante is a fast-growing company that provides multi-channel customer contact management solutions for clients in the US Federal Government and the commercial sector.
The Customer Service Representative provides information directly to customers via phone. The Customer Service Representative reports directly to the Customer Service Team Lead. This is an entry level position.
Must have schedule flexibility.
Must be able to pass both criminal background check and IRS tax review due to the sensitive nature of this work.
**Key Responsibilities** :
Taking inbound customer service calls
Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner
Provide accurate responses and documentation of inquiries and complaints from consumers
Adhere to the Privacy Act as it relates to the confidentiality of information received
Report problems that occur and assist with resolution
Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics
Overtime may be required
Regular and Predictable Attendance Required
Maintain a current understanding of the Program’s standard operating procedures, processes and Program policies as provided during training
**Required Qualifications** :
U.S. Citizenship required or Ability to work in the United State without restriction
High School diploma or equivalent required
Minimum 6 months customer service/secretarial/telemarketing experience required
Position requires a clearance through the IRS to confirm tax status
Criminal background check is required
**Additional Skills and Qualifications** :
Ability to effectively work within established contractual turnaround times required
Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks
Proven ability to work as a team member is required
Must receive a passing score on required training modules
Cognosante is an Equal Opportunity Employer
Minorities/Women/Disabled/Veterans/Disabled and other protected classes
We’re on a mission to transform our country’s healthcare system.
Each of our 1,700+ colleagues across the United States plays a role in transforming the lives of millions of Americans. This mission drives us – and it adds meaning to what we do, each and every day. Our passion for serving public health programs, and for engaging consumers more directly with the healthcare system, runs deep.
Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS.
We create _value_ being enterprising. We develop _innovative_ ideas and solutions. We _perform_ at our best and deliver results. We _share_ achieved results and recognitions.
Cognosante was founded to address a critical gap in the health IT market – the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. Experience grounds us; innovation drives us. For almost 30 years, we’ve worked to find progressive solutions to complex problems.
We help state Medicaid agencies navigate healthcare reform. We provide community-based assistance to Americans as they enroll in healthcare coverage. And we dream of, design, and develop IT solutions meant to disrupt the status quo and connect …