Employee, Temporary, Full-Time, Flexible Schedule
El Paso, TX, College Station, TX, Tyler, TX
VIPdesk Connect is hiring awesome people who excel in customer service and technical support to join us for the holiday season. Be a part of our supportive and fun team while putting your problem-solving skills to work with appreciative and enthusiastic brand-loyal customers.
The Seasonal Customer Service Representative (we call Brand Ambassador) on the Shared Retail Team will assist with a diverse lineup of brands (including Skullcandy and ASTRO Gaming) by answering questions about our client’s products, product availability, policies, promotions, and provide general customer service resolutions on behalf of our client. The Customer Service Representative is responsible for assisting customers via all contact channels (phone, email, chat, SMS, social).
The Customer Service Representative will use his/her passion and knowledge of our client’s brand and related experience to ensure an authentic experience that promotes brand loyalty.
Why People Love to Work Here
?VIPdesk Connect has the best interest of its employees at heart. Everyone is very willing to help and provide support if needed. I enjoy every single day I am here.?
?An understanding, fun, learning environment where questions are always welcome.?
?I tell friends and strangers alike on a daily basis all the good, positive and helpful things there are about working here.?
We’re a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering an amazing customer experience. When you work here, you partner with smart and interesting people to make things happen.
Who We Are
VIPdesk Connect is the leading virtual customer care provider, providing exceptional customer service. Our mission is to provide talented and amazing team members (Customer Service Representatives) the opportunity to work from home and deliver service for the brands they love.
What Makes Us Stand Out
Our team is comprised of a talented and passionate group of individuals who work from home across the US
All of our amazing Customer Service Representatives (we call Brand Ambassadors) telework from their secure home office
Professional paid and interactive training in a virtual classroom with a live trainer
What Does a Brand Ambassador Do?
A Brand Ambassador is a Customer Service Representative who helps customers by answering questions about products, product availability, policies, events and promotions, and provide general customer service resolution on behalf of a diverse lineup of brands. Brand Ambassadors use their passion and knowledge of the brands and related experience to ensure an authentic experience.
Essential Responsibilities Include, but are not limited to:
Interact with customers via all channels (phone, email, chat, SMS, social and other channels) to provide information in response to inquiries about products and services
Meet our clients average handle time targets, quality standards, productivity metrics, and adhere to policies and procedures
Attend training and meetings as required to obtain new and pertinent information about our clients products and services offered
Apply high-quality customer service guidelines while servicing customers
Applying client and VIPdesk Connect policies as applicable whenever interacting with customers
Six (6) or more months experience sales with consumer products brands
Six (6) or more months with tier one troubleshooting
Two (2) or more years related customer service experience
Able to work at a desk, computer, and phone for 95% of each scheduled shift
Due to the home-based nature of this job, the Brand Ambassador is required to have a home-office environment, internet access, USB headset, router, modem, web camera and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Able to work weekend and holiday ho…
Virtual Admin , Call Center , Inbound Call , Customer Service , Retail