Employee, Part-Time, Alternative Schedule
Customer Service Representative
Requisition ID: 133642
Job Category: Work at Home Agents
Location: United States-Virtual-Virtual-Work at Home
We need agents that can provide excellent customer service assisting customers with placing orders for customers and assisting with service recovery. Service recovery includes answering questions about placed orders, tracking shipments, processing returns, among other things. Agents on this project must demonstrate exceptional customer service skills along with patience and empathy, and must also possess strong computer skills and experience with online shopping. Agents must be available to work a minimum of 15 hours per week, 5-10 hours must be worked over the weekend, majority of hours available will be between 3pm-9pm CST during the week and 12pm-9pm CST on the weekends. Mandatory days in peak season: Black Friday, Cyber Monday, December 23rd, 24th and 31st, and January 1st.
Training is Monday through Friday from July 2nd to July 18th from 9am to 3pm CST(There will be no training on Wednesday July 4th). The on the job training is July 19th through July 27th from 3pm and 7:30pm CST.
Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
Successfully complete initial on-the-job training, as well as any new product or on-going training.
Applicants for this job will be expected to meet the following minimum qualifications:
high school or GED required
minimum one year customer service or sales experience required
must be 18 years or older
based on project candidate may be required to meet additional experience/skill requirements
basic computer skills required to include navigation between application and internet sites
ability to pass required background checks
based on project, ability to pass required drug screening
based on project, candidate must score acceptably on job related testing assessments
ability to clearly communicate using a clear, distinct voice
bilingual in English and Spanish (or other language as defined) may be required for certain projects
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans
Inbound Call , Customer Service
To apply for this job please visit the following URL: https://jobs.alorica.com/ShowJob/Id/225859/Alorica-at-Home-Customer-Service-Representative/ →