Customer Service Representative Alternative Schedule Employee Full Time

Enterprise Holdings

Employee, Full-Time, Alternative Schedule

Knoxville, TN – Telecommute

07/09/19

Work From Home Customer Service Representative

Job ID: 252966

Knoxville, TN

Overview

Enterprise Holdings is the parent company of multi-billion dollar brands: Enterprise Rent-A-Car, Alamo Rent a Car, and National Car Rental and we’re looking to add to our Contact Center’s Customer Service team! Our Customer Service Representatives answer questions, research reservations and billing, troubleshoot and resolve a variety of customer concerns, and address complaints, all while providing the highest level of service for which we’re known and our customers expect!

If you?

Can utilize effective problem-solving techniques to resolve customer needs with confidence and empathy

Value teamwork and personal honesty and integrity

Can navigate across multiple computer systems and program applications

Enjoy analyzing and resolving a variety of complex issues

? Then this may be that outstanding opportunity you’ve been searching for!

Customer service is our way of life! Our goal is to exceed our customer’s expectations and that starts with YOU! One customer, one call; one delivered promise at a time.

We work hard and reward hard work! In addition to $13.00/hour, you will have the opportunity to earn bonuses based on both individual and team performance. Top performing individuals earn an additional $600/month, while top performing teams can earn up to an additional $2 more per hour, for every hour worked, during each month!

Schedule Requirements: To best serve the needs of our customers, our Customer Service team is available until 10:00pm CST offering full-time schedules with start times between 11am ? 1:30pm. Schedules include working weekends & holidays (if scheduled) and do not change week-to-week. Once a schedule is assigned it is not negotiable upon completion of training.

Responsibilities

Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications

Utilize problem-solving skills to efficiently answer customer requests

Maintain, at a minimum, target levels of productivity and performance

Locate and interpret complex information from a number of databases

Maintain a courteous and pleasant demeanor while speaking with external and internal customers

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must currently live in the state of Tennessee

Must currently live in Knoxville, TN, or the immediate surrounding area (applicants not in the surrounding area will not be considered)

Minimum 2 years of customer service experience focused on resolving customer concerns and handling difficult conversations

Experience in a performance-based or metric-driven environment

Call center experience preferred

Experience handling help desk or escalated situations requiring problem resolution preferred

Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens

Permanent residence with a defined working space that is clean and quiet

Ability to participate and complete mandatory training for 6 weeks, M-F, 9-5:30pm CST

Ability to complete I-9 work authorization paperwork in person

Must be willing to work a full-time schedule (40 hours/week), with start times between 11am-1pm (Central Time Zone), including both weekends days (Saturday & Sunday)

Must be willing to accept a starting pay of $13.00/hour

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be at least 18 years old

Technical Qualifications:

Must have a computer/PC (No MACs) with compatible OS versi…

Client Services , Call Center , Inbound Call , Customer Service

Knoxville, TN