Temporary, Full-Time, Short-Term, Alternative Schedule
Telecommute – Round Rock, TX, Austin, TX
Title:Customer Service Representatives needed in Austin, TX
Location:Round Rock TX USA
KELLY is looking for LOCAL Customer Service Reps in Austin, TX for a REMOTE 4-6 month assignment.
Who we are:
Looking for a place where you can earn great money and work in an awesome environment? Look no further! Come join us at Trellis Company! We are an established call center with over forty years of experience providing customer service across a variety of industries. We deliver results and safeguard customer relationships. We offer people the rare opportunity to drive growth and help shape our company’s future.
Who you are:
You’re a pro on the phone who understands customer service and are ready to help people. You thrive in a fast-paced environment and are comfortable multitasking and following scripts to answer customer questions, identifying customer issues, and directing callers where needed. You know how to use listening skills when speaking with customers and communicate in a professional, positive manner.
Good customer service skills.
Excellent verbal and written communication skills.
Professional phone voice and etiquette.
Ability to follow instructions and scripts.
Skilled in active listening.
Proficiency with computers, and good typing skills.
Strong time management and decision making skills.
Ability to work remotely.
MUST be able to PICK UP equipment at the LOCAL Austin office!
MUST be able to work Monday Sunday, 7:00 am 7:00 pm.
You will work an 8 hour shift during those hours, 40 hours/week
Essential Duties and Responsibilities:
Answers large amounts of inbound customer calls in a timely manner.
Follows communication “scripts” when handling different topics.
Responds to customer questions while ensuring the highest standards of customer service.
Utilizes software, scripts, and tools appropriately.
Appropriately documents all encounters in clear and concise online logs.
Employs empathetic support to customers.
Customer Service,Call Center,Inbound Call
Round Rock, TX, Austin, TX