Telecommute – El Paso, TX
Customer Service Associate – Remote
Posting Category Customer Service
About EMPIRE TODAY
Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.
Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.
At Empire Today, our call center team is made up of various departments where every department is key to the success of our organization. Our team serves as a liaison to provide sales, service information and confirmation, schedule appointment installations, business retention, and resolve problems that our customers might face. We ensure every customer receives superior service and satisfaction by meeting their needs through great customer service.
The Customer Service Associate-Remote ensures every customer receives superior service by answering incoming customer service calls, promptly address and resolve customer complaints, and conduct daily customer satisfaction surveys. These surveys are conducted after an installation has been completed and the results are tracked. The Customer Service Associate also communicates with Installers, Sales Managers, and Order Entry to resolve customer issues in a timely manner.
The successful candidate will possess:
High School Diploma/GED.
1 year of Customer Service experience.
Excellent communication skills both written and verbal.
Intermediate knowledge of MS Office.
High Speed Internet is a must to accommodate working remote.
What We Provide:
(laptop with an additional monitor, keyboard, mouse, headset and all the connecting and power cords)
Employees are eligible for numerous benefits including:
Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
401K Investment Plan
Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
Prescription Drug Coverage
Dental Insurance – Twice a year visits at no cost.
Vision Insurance with materials coverage
Flexible Spending Accounts for Medical & Dependent Care
Wellness Program – A best in class program offering substantial awards payable right on your paycheck
Basic Life Insurance and AD&D
Short Term Disability Coverage
Long Term Disability Coverage
Employee Assistance Program
Paid Holidays including Floating Holidays
Paid Time Off (PTO) that grows with years of service
Empire Perks – An employee discount purchasing program offering you great savings on the things you want.
The company conducts a background check and drug screen for all new hires.
Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our …
El Paso, TX