TELECOMMUTE – Island Lake, IL
Customer Service Agent #22-8705
Island Lake, IL
AREA OF INTEREST
The outdoors is a big place and just as it offers endless adventures, so does our company! We are experiencing explosive growth and we are looking to add a few dedicated individuals to our call center team. These are highly visible positions within our organization that have strong potential for advancement. With a company like Camping World, you have options!
Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
As the outdoor and RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We’ve got an awesome team already, but there’s always room for more!
This customer service agent position will handle heavy inbound calls relating to concerns, challenges, or issues that our customer may be experiencing.
This position is to understand and document the customers concerns and help find a resolution. Providing a high level of customer service is the primary function of this role. At times it can be challenging, that’s exactly why we are looking for an all-star that’s up for this challenge! …and the rewards that come with it!
Essential Job Functions:
You are responsible for the intake of customer complaints, logging accurate records of conversations, and appropriately routing customer calls that come into the organization through inbound call center.
You are good listener and seek to understand the full scope of a customer’s issue, challenge, or concern.
You are tough enough to maintain the level of professionalism our customers and members deserve.
Provide exemplary customer service on every customer engagement.
This fully remote, full-time position allows you to work a flexible schedule with some traditional M-F hours as well as evenings and weekends. Hours of operation are Monday — Friday, 8:00am — 8:00pm and weekends 9:00am — 6:00pm
Education/Years of Experience:
High school diploma or working towards diploma, GED or equivalent is required.
2 to 4 years of experience with customer service or complaint resolution preferred.
Bilingual abilities are a plus!
Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products; ability to learn new software as needed
Minimum of 45-50WPM
Experience working in Salesforce or other enterprise level CRM systems preferred
Have a passion for the outdoors with personal experience and proven knowledge participating in outside activities like RVing, Camping, etc.
Proven ability to engage customers and deliver unparalleled customer service every day; possess a positive, can-do attitude and enjoy connecting and interacting with customers.
Ability to communicate, both verbally and written, clearly and concisely in English is required.
Must be willing to work a flexible schedule based on business n…
Call Center , Customer Service
Island Lake, IL