TELECOMMUTE – Memphis, TN
Remote Customer Service Agents
Memphis TN USA
Work from Home
In this position, Customer Service Agents are responsible for scheduling transportation to and from medical appointments, partnering with medical professionals and facilities, routing trips and reconciling claims.
Consistently assists callers efficiently and in a polite, courteous and professional manner.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Customer service experience
Excellent communication skills
Basic computer and typing skills
Must have a laptop and a headset
$13.50 per hour after 2 weeks training ($12.50 during training)
In this position, you will work an8-hour shift between the hours of 8 am and 8 pm.
As a worker today, it s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what s next is what we re all about. We know what s going on in the evolving world of work just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
At Kelly, we re always thinking about what s next and advising job seekers on new ways of working to reach their full potential. In fact, we re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Customer Service,Inbound Call